RETURNS
All orders, with the exception of earrings (for hygiene reasons), can be returned within 7 days of receipt of your order, provided that the item is unused and in the same condition as when received. We will gladly exchange your purchase for another item or we will refund you the purchase price (less shipping costs).

Return Process:
Please email online@bellaluna.co.za and advise that you are returning an item.

Please pack your item securely for shipping and return to:
Bella Luna Online, 26 6th Street, Wynberg, Johannesburg, 2090.

Please note the following:
o   Your order number must be clearly marked on the parcel
o   Items need to be returned with all original packaging
o   Watches need to be returned with the guarantee book, watch box, and any links that may have been removed.

Terms of return acceptance:
o   Any item that is not in its original condition not due to Bella Luna’s error, will not be accepted for return.
o   You will be responsible for paying shipping costs for the return.
o   Bella Luna will evaluate the condition of the returned item and advise if your refund/exchange is accepted – please allow us a reasonable time frame to process this.
o   Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
o   Unfortunately sale items do not qualify for refunds

REFUNDS/EXCHANGES
Once your item has been accepted and inspected by our customer service team, we will send an email to notify you that we have received the return and confirm if you are eligible for an exchange or refund.
If the request is approved, your refund will be processed within 7 days of receiving your item, and a credit will automatically be applied to your original method of payment. Please note refunds may take up to 7 days to reflect in your account.
In the case of an exchange, the time it may take for an exchanged product to reach you may vary depending on your location.

GIFT RETURNS
If the item you are returning is a gift which was shipped directly to you with no proof of purchase, you will have received a gift certificate to the value of the original item.
If the item wasn’t marked as a gift when purchased, or the person who purchased the gift had the order shipped directly to themselves, we will send a refund to the purchaser.

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REPAIRS

JEWELLERY REPAIRS
Jewellery items needing repair can be sent directly to our in-house repair department where they will be assessed.
Warranty claims require a valid proof of purchase or stamped warranty card.
Damage caused to items that does not fall under the warranty, including but not limited to snapping, discolouring due to improper care, breaking of stones and other incidences not due to a manufacturing default, may incur repair charges which will be accordingly quoted to you before we proceed with the repair.
If a repair is not possible we will offer to exchange the item to the same purchase value.

For the quickest assistance and more information with regards to jewellery repairs and warranty claims please contact our repairs department directly on jewelleryrepairs@tregergroup.co.za

WATCH REPAIRS
Watch repairs are carried out by our skilled in-house service departments.
The evaluation and repair process takes approximately 6 to 8 weeks, however timeframes may vary depending on the extent of the repair.
Warranty claims require a valid proof of purchase or stamped warranty card.
Repairs on watches out of warranty will be quoted on accordingly before our workshop proceeds with the repair.

To send an item in for repair, please deliver or send it via courier to:
Bella Luna Online REPAIRS, 26 6th Street, Wynberg, Johannesburg, 2090.

For the fastest direct response with regards to any watch repair, spares or strap enquiries not related to an online order, please contact our Repairs Departments directly on:

Swiss Brands Workshop : customerservice85@tregergroup.co.za / Swatch_Flikflak85@tregergroup.co.za
(applicable to Longines, Rado, Tissot, Hamilton, Swatch and Flik Flak)

All Other Brands : support@tregerbrandsworkshop.zendesk.com
(applicable to all other watch brands excluding Casio, which we do not service directly)

Casio :
Supplier: James Ralph
Nomsa Jiyane: Nomsaj@jamesralph.com
Contact Number: 011 314 8888
https://www.jamesralph.com/watches-2/